It’s inevitable. If I don’t make a mental (or physical) note of something, it just may get left out. Well, that happened yesterday. A noteworthy happening took place.
When I was at Walmart the last time, I was dismayed to find Dole Banana Dippers were deleted from their database. They would no longer be ordered. I bought the only one they had left (that wasn’t showing up as being in stock) and came home. Sitting down at my computer, I contacted corporate. I also posted on the local Walmart’s Facebook page.
Yesterday afternoon, the phone rang. It was a man from Walmart. He apologized for the deletion of the Dippers and said they were back in the database plus he’d ordered a case. They should be in the freezer “in three days”. I thanked him wholeheartedly (but didn’t add I wouldn’t be wasting three coupons for $1 each now) and asked what were the chances of getting So Delicious coconut ice cream restocked? He put me on hold and went to investigate.
When he came back to the phone, he said that must’ve been a vendor item. The best he could do was leave a note in the freezer. I told him I could get the ice cream at Publix but it would be a 50+ mile round trip. He seemed to think that since Publix had it, it boded well for Walmart getting it back. I told him I wasn’t the only person who wanted it. I know a couple who drives to the university supermarket to buy it.
Before we hung up, I requested to be notified of the outcome. Wouldn’t you know it! He’s taking time off and won’t be back until next week. Oh, well. I can understand the need for that. Believe me, I do.
Moral of the story? If something disappears from the shelves, don’t just say, “Oh, well” and go on. Facebook is the best place I’ve found to contact businesses if the contact button on a web site doesn’t do any good. Vegan frozen treats are few and far between in this area. I have sorbet in the freezer but I get a hankerin’ for something else now and then.
This morning, I had a secure message from Humana in the Communication Center of their web site. Here ’tis:
Thank you for your recent inquiry submitted through the Humana Message Center.
We are responding to the below email regarding your appeal status.
We apologize for the delayed response to your inquiry and any inconvenience; unfortunately Humana has experienced a heavy volume of e-mails. Humana strives to answer all inquiries within two business days.
Please be advised that this is only an estimation of benefits and all payments are subject to policy guidelines, medical necessity, and member eligibility at the time services are performed.
I have reviewed claim #xxxxxxx received on 4/2/2014. This claim was reprocessed on 6/11/2014 leaving a $0.00 member responsibility. There was an explanation of benefits sent to your address on file.
Thank you for contacting Humana to receive guidance when you need it most.
If you have further questions, please continue to use the Message Center or call our Customer Care Department at 1-800-555-2525.
Well, praise the Lord and woohoo! The amount I saved by appealing the claim will cover my auto insurance for six months. I’m blessed to have worked in insurance long enough to know when something isn’t right. Those years weren’t fun but they surely were educational.
I went to the mailbox but there was no letter—yet. I’ll call tomorrow and let the billing service know they should receive payment from Humana soon if they haven’t already.
When I got back to the house, it was marginally cooler inside than out so I closed the front door.
Mid-afternoon, I went over and fed the critters. I’d been wanting some spaghetti so I stopped and got some Daiya mozzarella out of the freezer. After I’d exercised (Kevin had his first pimple) and drank my water, I ate my appetizer—peach sorbet mixed with a nectarine and some blueberries. Then I cooked some gluten-free spaghetti and had it with some Paul Newman organic spaghetti sauce. I et too much.
Twinkle has finished her can of cat food and I’ve wrapped up third quarter. I’ll have to open another can of Feline y/d and I’m sure it won’t be long until I have to start on fourth quarter. Life goes on.